uhc-pdf arrow-caret microphone link uhc-video uhc-search uhc-close uhc-coverage uhc-savings uhg-growth uhg-lightbulb uhg-network uhg-pdf uhg-gov uhg-email important arrow-right mail-circle Twitter LinkedIn Google Facebook

AARP Bob Video Transcript

An elderly man seated in a living room talks on a cordless phone. White captions appear at the bottom of the screen in a semi-transparent black box. Bright instrumental music plays.


ON SCREEN TEXT: Hello, Rebecca. How you doing today, dear?

ON SCREEN TEXT: I need a ride.

BOB ROBLES: Hello, Rebecca. How you doing today, dear? I need a ride.


A still photo shows Bob seated at an outdoor table, covered in various glasses and cups, beside a young woman in a white sweater and a young man in a blue buttoned shirt. Another woman in a white sweater stands behind Bob and the young man, with her arms draped over their shoulders. All four smile at the camera. Another still photo shows an elderly woman standing between a young woman and a young boy, with her hand resting on the boy's shoulder. All three smile at the camera.

ON SCREEN TEXT: I live with my wife, my oldest daughter and her two grandkids

ON SCREEN TEXT: and 24-year-old son.

BOB: I live with my wife, my oldest daughter, and her two grandkids and 24-year-old son.

Bob sits and interviews, a kitchen and dining room visible behind him. White text appears in the lower right corner of the screen.

ON SCREEN TEXT:     Bob Robles
                                      Transportation Study Participant

ON SCREEN TEXT: My driving life was good

OS: until they took my keys away from me.

BOB: My driving life was good until they took my keys away from me.

A car drives along a road, past a long white fence bordering green, tree-covered hills beneath a bright blue sky dotted with white clouds.

ON SCREEN TEXT: The thought of not being able to get in a car

ON SCREEN TEXT: and go where you want to go when you want to go

ON SCREEN TEXT: is really disturbing to me.

BOB: The thought of not being able to get in a car and go where you want to go when you want to go is really disturbing to me.

Bob peers at the camera as he interviews.

ON SCREEN TEXT: I hate having to depend on somebody else.

BOB: I hate having to depend on somebody else.

Wearing a white baseball cap, Bob leans on a cane while walking slowly away from a house.

ON SCREEN TEXT: I've been in wound care in Keck because I'm a diabetic,

ON SCREEN TEXT: and the veins in my right leg do not work.

BOB: I've been in wound care in Keck because I'm a diabetic, and the veins in my right leg do not work.

Bob pulls open the door of a white car and slowly lowers himself into the passenger seat, setting a pack he carries on his lap.

ON SCREEN TEXT: Every week I'd go back. They'd unwrap it,

ON SCREEN TEXT: wash the leg, rewrap it.

BOB: Every week I'd go back. They'd unwrap it, wash the leg, rewrap it.

A car drives along a two-lane winding road among high hills. Traffic passes from the opposite direction on the left.

ON SCREEN TEXT: I live in a very rural area.

ON SCREEN TEXT: To Keck and back, I'd say

ON SCREEN TEXT: an hour and a half to two hours in the morning.

BOB: I live in a very rural area. To Keck and back, I'd say an hour and a half to two hours in the morning.

A car drives down a broad highway, underneath a green highway sign reading, "Eastern Ave. 710 Fwy. Fremont Ave." Black text in a semitransparent white box slides in from the upper left corner of the screen.

ON SCREEN TEXT: 1/4 of Keck USC's medical patients live more than 90 minutes away

ON SCREEN TEXT: My family keeps trying to get me to change to Pomona,

ON SCREEN TEXT: because Pomona's closer.

BOB: My family keeps trying to get me to change to Pomona, because Pomona's closer.

A gray and red sign with white lettering in front of a glass building reads, "USC University of Southern California. Keck Medicine of USC. 1450-1540 San Pablo Street." Bob closes the door of the car parked at a curb outside a large building complex. Then he walks past a sign attached to the side of a building reading, "Keck Hospital of USC." The Bob laughs as he interviews.

ON SCREEN TEXT: I truly believe in Keck.

ON SCREEN TEXT: My daughter leaves for work at 5 o'clock in the morning.

ON SCREEN TEXT: My wife leaves for work at 4:30.

ON SCREEN TEXT: My son, I never know when he's going to work

ON SCREEN TEXT: because they keep changing his schedule.

ON SCREEN TEXT: It's been difficult, and my grandkids are 13 and 12,

ON SCREEN TEXT: so they can't take me.

BOB: I truly believe in Keck. My daughter leaves for work at 5 o'clock in the morning. My wife leaves for work at 4:30. My son, I never know when he's going to work because they keep changing his schedule. It's been difficult, and my grandkids are 13 and 12, so they can't take me.

Viewed from the back seat, Bob rides along with a driver in a car that pulls up to a stoplight. Bob converses with the driver as the car turns a corner.

ON SCREEN TEXT: I was glad I got in the program.

ON SCREEN TEXT: I think it's a great service

ON SCREEN TEXT: they've offered to people

ON SCREEN TEXT: that basically, financially could not afford,

ON SCREEN TEXT: like in my case,

ON SCREEN TEXT: to take Lyft from here to Keck

BOB: I was glad I got in the program. I think it's a great service they've offered to people that basically, financially could not afford, like in my case, to take Lyft from here to Keck.

With the aid of his cane, Bob makes his way out of his front door. The white car pulls to a stop in front of the Keck complex.

ON SCREEN TEXT: Probably the most fantastic thing is they come to your door,

ON SCREEN TEXT: pick you up, drop you off at the door where you're going,

ON SCREEN TEXT: and same when you're coming home.

BOB: Probably the most fantastic thing is they come to your door, pick you up, drop you off at the door where you're going, and same when you're coming home.

In his living room, Bob speaks into his cordless phone.

ON SCREEN TEXT: My phone will not accept the Lyft app.

ON SCREEN TEXT: Consequently, I have to contact the concierge by landline

ON SCREEN TEXT: to request a ride,

ON SCREEN TEXT: and I have never not been able to get a ride

ON SCREEN TEXT: by calling the concierge.

BOB: My phone will not accept the Lyft app. Consequently, I have to contact the concierge by landline to request a ride, and I have never not been able to get a ride by calling the concierge.

Bob gets out of the car and closes the passenger door.

ON SCREEN TEXT: They're always there on time,

ON SCREEN TEXT: and they always get me to where I want to go on time.

BOB: They're always there on time, and they always get me to where I want to go on time.

Wearing his white baseball cap, Bob walks toward a large building, past a sign with an arrow pointing up and black text beneath the arrow that reads, "City Hall Lobby. Library. Police."


ON SCREEN TEXT: I like to just go to the library,

ON SCREEN TEXT: go to the market.

ON SCREEN TEXT: I go to Home Depot and see what the new tools are.

BOB: I like to just go to the library, go to the market. I go to Home Depot and see what the new tools are.

Bob rides with the driver, conversing as they drive down a busy street.

ON SCREEN TEXT: I just like getting out, talking to people sometimes.

ON SCREEN TEXT: It's nice being able to go where you want to go.

BOB: I just like getting out, talking to people sometimes. It's nice being able to go where you want to go.

Bob smiles and laughs as he interviews.

ON SCREEN TEXT: I've always been that way,

ON SCREEN TEXT: so this is a big, big change for me.

ON SCREEN TEXT: It's given me a new life.

BOB: I've always been that way, so this is a big, big change for me. It's given me a new life.

Screen fades to white. Black text appears above a blue and gray logo and blue text in the upper half of the screen. Then black text appears above red and gray text in the lower half of the screen. Fade to black.

ON SCREEN TEXT: Made possible through the generous support of

ON SCREEN TEXT: UnitedHealthcare®

ON SCREEN TEXT: To learn more, please visit: Connect2Affect.org/transportation

ON SCREEN TEXT:     AARP Foundation®
                                      For a future without senior poverty.