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AARP Connie Video Transcript

An elderly woman sits and interviews in front of a long wooden cabinet covered with numerous photos of people in various frames. White captions appear at the bottom of the screen in a semi-transparent black box. Bright instrumental music plays. White text appears in the lower left corner of the screen.

ON SCREEN TEXT: Connie Torres
                                  Transportation Study Participant

ON SCREEN TEXT: Retirement has been sometimes up and down,

ON SCREEN TEXT: because you miss your friends.

CONNIE TORRES: Retirement has been sometimes up and down, because, you know, you miss your friends.

Connie sits at a table, working on a smartphone.

ON SCREEN TEXT: I have missed some outgoing things that I wanted to do

ON SCREEN TEXT: because I didn't want to drive that far by myself.

CONNIE: I have missed some outgoing things that I wanted to do because I didn't want to drive that far by myself.

Connie and another woman walk side by side along a path, away from a car parked behind them. They converse and laugh as they walk.

ON SCREEN TEXT: My daughter has always been a godsend.

ON SCREEN TEXT: She would have to take me to the doctor's.

ON SCREEN TEXT: If I wanted to go someplace socially, I'd have to depend on her.

CONNIE: My daughter has always been a godsend. She would have to take me to the doctor's. If I wanted to go someplace socially, I'd have to depend on her.

Connie's daughter Nancy interviews in front of the same cabinet covered with framed photographs. White text appears in the lower right corner of the screen.

ON SCREEN TEXT: Nancy Muñoz
                                 Connie's Daughter

ON SCREEN TEXT: I always have to, like, find out when's her appointments,

ON SCREEN TEXT: see how it works with my work schedule.

ON SCREEN TEXT: And if I can't make it, then I make a quick call to my brother

ON SCREEN TEXT: and say, "Can you take Mom?"

NANCY: I always have to, like, find out when's her appointments, see how it works with my work schedule. And if I can't make it, then I make a quick call to my brother and say, you know, "Can you take Mom?"

Heavy traffic moves along an eight-lane highway, the two directions separated by a cement divider.
Black text in a semitransparent white box slides in from the upper left corner of the screen.

ON SCREEN TEXT: An estimated 3.6 million people
                                 miss necessary medical care
                                 every year in the U.S.

ON SCREEN TEXT: [An estimated 3.6 million people miss necessary medical care every year in the U.S.]

Connie interviews.

ON SCREEN TEXT: I'm imposing on them.

ON SCREEN TEXT: I'm taking them away from their work.

CONNIE: I'm imposing on them. I'm taking them away from their work.

While Connie works on her smartphone at a table near the kitchen, black text in a semitransparent box slides in from the lower left corner of the screen. Viewed from Connie's perspective, she looks down at the grid of icons arranged on her smartphone screen and taps her finger on the Lyft app in the bottom right corner of the grid. The app opens, a purple background filling the smartphone screen with the word "lyft" in stylized white text displaying in the middle.

ON SCREEN TEXT: Seniors age 65 and older make fewer
                                  trips to visit family and friends
                                  putting them at risk of isolation

A black car drives up a residential road and parks along the curb in front of a driveway. Connie opens the rear door of the car on the driver's side and sets the gray bag she carries in the car. Black text in a semitransparent white box slides in from the lower third right side of the screen. The car then drives down a highway, a Lyft sign visible on its windshield.

ON SCREEN TEXT: AARP Foundation, USC Center for
                                 Body Computing and UnitedHealthcare
                                 are working with Lyft

Connie sits buckled in the back seat of the car and converses with the driver. Black text in a
semitransparent white box slides in from the lower left corner of the screen.

ON SCREEN TEXT: Providing free on-demand rides
                                 for seniors to doctors appointments
                                 and other destinations.

The car pulls into the drive of a large building complex, past two white signs set up near the curb that read, "Keck Medical Center of USC." Black text in a semitransparent white box slides in from the upper right corner of the screen.

ON SCREEN TEXT: The goal is to increase social
                                  connections and overall well-being.

Nancy interviews. Outside, Connie walks up a short flight of steps past a red sign with white text that reads, "Willametta Keck Day Healthcare Center HC2. 1520 San Pablo St."

ON SCREEN TEXT: It's a great opportunity for her

ON SCREEN TEXT: and, you know, for any senior to have that ability

ON SCREEN TEXT: to just call somebody when they want.

ON SCREEN TEXT: They don't have to do it a day before to try to schedule it.

NANCY: It's a great opportunity for her and, you know, for any senior to have that ability to just call somebody when they want, and they don't have to do it a day before, you know, to try to schedule it.

Nancy approaches the car parked on the curb outside the Keck Medical Center and opens its rear door on the passenger side. Nancy sits on a couch with a tablet in her hand showing a map of the Los Angeles area and a route with a pink pin at Huntington Beach that reads "Dropoff 6:19 PM" above text that reads, "Arrives in 60 min. Connie is on their way"... Nancy touches the screen with two fingers and spreads her fingers, zooming in on the route.

ON SCREEN TEXT: You don't know how long the doctor appointment

ON SCREEN TEXT: is going to be to schedule it back.

ON SCREEN TEXT: I also have the smart app, so I can track her

ON SCREEN TEXT: to make sure she gets there.

ON SCREEN TEXT: So it's on-demand, and I like that.

NANCY: You don't know how long the doctor appointment's gonna to be to schedule it back. I also have the smart app, so I can track her to make sure she gets there. So it's on-demand, and I like that.

Connie interviews. Then she gets into the back seat of the car while the driver holds the door open for her. The car drives down a busy highway, beneath green highway signs reading, "10 East San Bernardino," "North 710 Valley Bl, 710 South Long Beach," and "Eastern Ave."

ON SCREEN TEXT: Takes me to dinners.

ON SCREEN TEXT: Takes me to the family, to see them.

ON SCREEN TEXT: People that I don't get to see because, oh my gosh,

ON SCREEN TEXT: it's such a long way to drive now.

ON SCREEN TEXT: So I let somebody else do the driving.

CONNIE: Takes me to dinners. Takes me to the family, to see them. People that I don't get to see because, oh my gosh, it's such a long way to drive now. So I let somebody else do the driving.

Connie and another woman converse at a table in a restaurant while a man in an apron and yellow baseball cap approaches and offers Connie a fresh napkin. Then Connie and the woman walk out the restaurant to a car waiting in the parking lot. They both ride in the back seat, conversing with the driver.

ON SCREEN TEXT: She's been more socially active.

ON SCREEN TEXT: She's been able to go out to have lunch.

ON SCREEN TEXT: She goes with my aunt and meets her at a restaurant,

ON SCREEN TEXT: and then they just pick her up and they bring her back home.

ON SCREEN TEXT: So it – it is just more confidence for her

ON SCREEN TEXT: to go anywhere where she wants to go and not have to rely on me.

NANCY: She's been more socially active. She's been able to go out to have lunch. She goes with my aunt and meets her, you know, at a restaurant, and then they just pick her up and they bring her back home. So it–it is just more confidence for her to go anywhere where she wants to go and not have to rely on me.

Connie shrugs her shoulders as she interviews. She converses in the back seat of the car while holding on to her seat belt. Then she nods as she interviews.

ON SCREEN TEXT: It's so easy just lay back

ON SCREEN TEXT: and not do anything, but then now I can say, "Oh, I'll just call Lyft.

ON SCREEN TEXT: I'll just have them take me."

ON SCREEN TEXT: I love that.

ON SCREEN TEXT: This is amazing. It was a godsend to me."

CONNIE: It's so easy just to lay back and not do anything, but then now I can say, "Oh, I'll just call Lyft. I'll just have them take me." I love that. This is amazing. It was a godsend to me.

Screen fades to white. Black text appears above a blue and gray logo and blue text in the upper half of the screen. Then black text appears above red and gray text in the lower half of the screen. Fade to black.

ON SCREEN TEXT: Made possible through the generous support of

ON SCREEN TEXT: UnitedHealthcare®

ON SCREEN TEXT: To learn more, please visit: Connect2Affect.org/transportation

ON SCREEN TEXT: AARP Foundation®

For a future without senior poverty