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Transcript: A Louisiana Mother Empowers Herself and Secures a Brighter Future

A shot of the New Orleans skyline on the water fades into view. Text appears in the bottom left corner of the screen.

ON SCREEN TEXT:          New Orleans

A bird's-eye-view shot of New Orleans reveals a building and partially full parking lot lined with trees.

Dinah James walks through the doors of a Daughters of Charity Health Center.

Dinah walks into a hallway of the Center.

ROSALYN: I met Dinah during a tabling event, and she expressed to me that she needed assistance with job seeking.

Rosalyn Mariano sits in an office and speaks to the camera. Text appears in the bottom left corner of the screen.

ON SCREEN TEXT:    Rosalyn Mariano

                                    Community Health Navigator Supervisor - DePaul Community Health Centers

Dinah walks into Rosalyn's office. They smile and greet one another.

DINAH: Well, hello, Ms. Rosalyn.

ROSALYN: Hi, Ms. James.

A close-up reveals Rosalyn's hands as she fills out a form.

ROSALYN: This last time we met we actually filled out the Medicaid application.

Rosalyn speaks with Dinah in her office.

DINAH: Mm-hmm.

ROSALYN: So everything went through.

DINAH: I had no idea where to go, what to look, what button to press.

Dinah speaks to the camera. Text appears in the bottom left corner of the screen.

ON SCREEN TEXT:    Dinah James

                                    Client - DePaul Community Health Centers

DINAH: I have a child that I need help with, you know, to provide him. I have no income at this point.

Rosalyn speaks to the camera.

ROSALYN: I said, "You know what, I'm gonna schedule an appointment "right now to meet with you at your home.

Rosalyn and Dinah speak in the office.

ROSALYN: "So I'm going to help you out to fill out a Medicaid application, I'm going to help you to fill out a SNAP benefit application, and I'm gonna also bring a box of food to your home."

Rosalyn continues speaking to the camera.

A wide shot reveals a waterway near New Orleans. The shot darkens with a black overlay and white text.

ON SCREEN TEXT:   When Dinah lost her job last year,

                                    Rosalyn and the Community Health Workers

                                    program helped her with access to food,

                                    medical services and job education.

DINAH: And I was very grateful to Daughters of Charity to be there for people to help people like me that can help me succeed and move on from a downfall.

A close-up reveals a sign in front of a Daughters of Charity Health Center.

ON SCREEN TEXT:   DAUGHTERS OF CHARITY

                                    HEALTH CENTER

                                    OPEN: Monday - Saturday

A car drives through the parking lot of the Center.

Dinah continues speaking.

Rosalyn continues speaking to the camera.

ROSALYN: We run across individuals that don't have a primary care doctor, people that need food, people that need housing, and people that's just like struggling to try to live.

A white van drives beside a worn-down overpass.

Two people sit in worn chairs beneath the overpass and in front of a graffitied fence.

Rosalyn continues speaking.

Zwena Randolph sits at a conference table and speaks to the camera. Text appears in the bottom left corner of the screen.

ON SCREEN TEXT:    Zwena Randolph

                                    Director of Business Development - DePaul Community Health Centers

ZWENA: If I had to define what a community health worker looks like, it's--it's a person that is in the know of the resources in the community, what's available, what people need, how to get them there.

Rosalyn and Dinah speak in the office as Rosalyn begins filling out a form.

ROSALYN: Do you need assistance with me helping you fax a résumé over to any agencies?

DINAH: Oh, wow, that would be great.

ROSALYN: That would be great if you could do that.

Dinah continues speaking to the camera.

DINAH: They have been a blessing to me that Daughters of Charity helped me out with times I... I couldn't bear to understand what was going on.

Rosalyn continues speaking.

ROSALYN: To say, hey, I have someone that's here to help me, and that makes my day.

Dinah continues speaking.

DINAH: So if I have a friend that calls and asks me for the help, I'm calling Rosalyn.

Dinah and Rosalyn smile as they talk in the office.

A wide shot reveals the cityscape of New Orleans as a faded black overlay with white text appears over the screen.

ON SCREEN TEXT:  The Community Health Workers program

                                    helped more than 11,000 people

                                    in the first year and has

                                    received $2.5 million

                                    in support from UnitedHealthcare.

The screen fades to white as the UnitedHealthcare textual logo appears in the middle of the screen.

ON SCREEN TEXT:          UnitedHealthcare