Transcript: For UnitedHealthcare’s Joe Ochipinti, ‘Servant Leadership’ and Innovation Point the Way to Better Health

A man in a suit and tie walks down an office hallway.

Blue text appears on a white background.

ON SCREEN TEXT:          Meet Joe Ochipinti

                                    CEO of UnitedHealthcare

                                    Mid-Atlantic Region

Joe speaks to the camera.

JOE: So I've been here a little over 16 years, and I've always taken my view on, um, not only United, but my career, that it's a journey, right? It's never kind of an end destination. And just to be part of what we have at UnitedHealth Group in the last 16 years--it's been amazing to see how we've evolved as--as a company. As I went out to each and every office to meet with the new employees here in the Mid-Atlantic, and I made a commitment to every one of them, um, that it was important to me to meet with them one-on-one and get an introduction and a relationship going. It has certainly provided for a more collaborative platform, and I think, also, the cultural values as it relates to integrity, and I'd say externally, in the Mid-Atlantic, um, one of our big opportunities is to advance, um, really our value-based care um, and that's providing the highest quality, um, lowest cost, and improving outcomes, creating relationships. Being able to discuss, um, what we can do together um, as two organizations that serve the community better is where, you know, I'm certainly focused. Really starts with how we advance total cost of care.

Men and women converse around a large table strewn with papers. A still image of Joe speaking.

JOE: What we're finding now is that when we have the ability to engage with a health system, we're able to take all that information in now and sit down with them and lay out a true care path.

Joe speaks to the camera.

JOE: We have a tremendous amount of products as it relates to pharmacy, specialty, which is our dental, vision, accidental, life, and, uh, our medical, and so I think about the integration and our ability to simplify a member's, um, health--you know, health experience, and so that's where I think innovation isn't just about new products, but it's about taking what we have and simplifying it for an individual.

Joe and his family pose for a portrait. A close-up shot of his son and daughter.

JOE: I've been, uh, married for 15 years, and I have two children, Alec and Kate, and, uh, Alec was, uh, born premature about seven weeks.

Joe speaks to the camera.

JOE: And he was born two pounds, seven ounces, but what I saw in that whole process was, um, compassion from the caregivers. I saw how the system did not fail.

A still image of Alec swinging a baseball bat. A still image of Alec catching a ball in his baseball glove.

JOE: As I look at him now at 11 years old, playing baseball, interacting with his friends, and there was no sign that he was premature.

A still image of Alec and his sister. Joe sits on a jet ski with his son and daughter.

JOE: So when I think about that personal experience, it allows me to stay motivated that we see the members that we treat as, you know, responsible, um, to us, and we want to make sure that they have the best experience possible.

Joe stands at a podium. A group of people pose outside.

JOE: When I think about, uh, kind of my leadership style and how we reach out to the future, uh, you know, I continue, um, to look at every day, uh, as it's an honor you know, to serve the company and to serve the community.

A still image of Joe speaking to a group sitting around a table. Joe poses with a group of men and women outside of a conference room.

JOE: I look at our team, and I think we just have a great ability to engage in that kind of collaborative growth with our hospitals, uh, provide transparency to our members, and, you know, serve-- serve those communities.

The UnitedHealthcare logo appears against a white background.

ON SCREEN TEXT:          UnitedHealthcare®