uhc-pdf arrow-caret microphone link uhc-video uhc-search uhc-close uhc-coverage uhc-savings uhg-growth uhg-lightbulb uhg-network uhg-pdf uhg-gov uhg-email important arrow-right mail-circle Twitter LinkedIn Google Facebook

Transcript: UnitedHealthcare Makes the Top 100 Most Valuable U.S. Brands

Blue text appears on a white background. Upbeat music plays.

ON SCREEN TEXT:          Our purpose

                                    of connecting the world to better health

                                    one person at a time

TAMI: Our purpose of connecting the world to better health one person at a time, it says so much.

Tami Reller is interview in an office.

ON SCREEN TEXT:          Tami Reller

                                    Marketing and Experience Executive

A young girl smiles as she runs in a park.

A man and woman hold hands as they walk through a park.

Phil McKoy stands as he is interviewed in an office.

PHIL: All that matters is that we serve individuals, that we've taken their individual needs, their individual emotions into account when we serve them.

ON SCREEN TEXT:          Phil McKoy

                                    Information and Technology Executive

A woman speaks to a couple as they sit in chairs near a window.

Phil is interviewed.

Two men shake hands on the sidewalk.

MAN: You have my number, right?

Arethusa Kirk is interviewed in an office.

ON SCREEN TEXT:          Arethusa Kirk, MD

                                    State Chief Medical Officer

ARETHUSA: So our purpose is to focus on one person at a time.

A man and woman sit at a table. He speaks as he holds up a plastic card.

ARETHUSA: Each person's situation is different.

Two women converse in an office.

ARETHUSA: You cannot paint a broad brush for a community or a group of people and think that you've understood one person.

Four people stand and talk near a desk.

A woman speaks into a headset.

Arethusa is interviewed.

ARETHUSA: It's very important to hear from people what their needs are.

A man sits behind a desk and circle something on a piece of paper as he speaks.

MAN: You can go ahead and call that number right there.

Reed Bjergo is interviewed in an office.

ON SCREEN TEXT:          Reed Bjergo

                                    Commercial Products

REED: For us it's about meeting each consumer where they are.

A man in a cubicle speaks into a headset.

MAN: Thank you for calling UnitedHealthcare.

REED: These connection points occur everywhere via voice, digitally, face to face, in a physician's office; all points in life.

A woman sits at a dining table and speaks on the phone.

A woman sits on a couch and looks at a tablet device.

A woman stands behind a table holding pamphlets and speaks to several women.

A woman in a physician's office nods her head as another woman removes a stethoscope from around her neck.

Reed is interviewed in an office.

A woman places a baby into a bouncy chair in a living room.

A plastic toy spins above the baby's head.

GRACIE: Being there for our member, each one of them, and helping them any way that we can--and I let them know, "Hey, you have this transportation service," or "You can get meals delivered to you. You don't even have to leave the house."

Gracie Potter is interviewed in an office.

ON SCREEN TEXT:          Gracie Potter

                                    Member Advocate

A woman in hospital scrubs closes the door of her car and walks up to a house.

ISHRAF: The work that we have in front of us, it's really about imagining the future of healthcare.

Ishraf Ahmad is interviewed in an office

ON SCREEN TEXT:          Ishraf Ahmad

                                    Experience Design

ISHRAF: That is personalized, that is more modern, that's always on, and a digital experience that is simple and effortless and meaningful.

A man and woman sit on a couch and look at a piece of paper together.

MELISSA: It means making healthcare more affordable, making healthcare more accessible, making data more accessible for providers.

A woman in hospital scrubs holds a notebook and sits at a table with a man and woman.

A man holds a dry erase marker and speaks as he points at a whiteboard.

A woman with a stethoscope hung around her neck looks at a tablet device as she walks near a wall of windows.

Melissa Filippi is interviewed in an office.

ON SCREEN TEXT:          Melissa Filippi, PhD, MPH

                                    Provider Data Analytics

MELISSA: So it's improving the overall patient experience as well.

Lots of people walk on a busy sidewalk.

BART: In any given day, we might be helping thousands or millions of people, or we might be helping one.

Bart Reed sits on a couch in an office.

ON SCREEN TEXT:          Bart Reed

                                    Global Marketing

Two women sit in large brown chairs and converse.

TANEKA: Just being able to walk alongside that person and just let them know "I'm here for you."

Taneka Washington is interviewed in an office

ON SCREEN TEXT:          Taneka Washington

                                    Member Advocate

Taneka sits at a desk and speaks into a headset.

PAKOU: I want people to know that there is another person on the other side of the screen.

PaKou Lee is interviewed in an office.

ON SCREEN TEXT:          PaKou Lee

                                    Social Media Care Team

PAKOU: We genuinely care and want to make sure that they're getting taken care of.

A woman sits in a cubicle and wears a headset.

RYAN: When someone interacts with UnitedHealthcare, I want them to feel that they're our number one priority, because they are.

A man speaks on a cell phone outdoors.

Ryan Craig is interviewed in an office

ON SCREEN TEXT:          Ryan Craig

                                    Talent Office Executive

Bette Mitchell is interviewed in an office.

BETTE: Even if I take call after call after call, my job is to treat you the way I want to be treated.

A woman in a cubicle speaks into a headset.

A man in a cubicle speaks into a headset.

Bette is interviewed in an office.

A woman speaks into a headset.

BETTE: I mean, even when you're working with the providers, you're thinking about the members.

Bette is interviewed.

ON SCREEN TEXT:          Bette Mitchell

                                    Provider Network

BETTE: Reason being, I'm a member.

A close-up shot shows a man's hand resting on top of a steering wheel.

GENE: When you can change somebody's life and make them live longer and happier without stress, that's priceless.

Gene Ramirez is interviewed in an office.

ON SCREEN TEXT:          Gene Ramirez

                                    Community Benefits Consultant

GENE: You can't put a price on that. I take it so personal because you gotta care about people. And that's what this company does.

A man and boy hug outdoors on a snowy day.

A man and young girl sit on the ground and look down at something.

TAMI: You just see what profound positive impact you can have when we really can make a change in the system for good.

Two men in an office shake hands.

Two women converse in a larger group of people.

A boy and woman in hospital scrubs laugh as they look at a laptop on the desk.

Tami is interviewed in an office.

Quick shots show those interviewed throughout the video smiling into the camera.

The UnitedHealthcare logo appears on a white background.

ON SCREEN TEXT:          UnitedHealthcare