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Transcript: An Advocate, Voice of Reason and Supporter - A UnitedHealthcare Case Manager

The exterior of a suburban brick home is shown. Light guitar strumming is heard.

ON SCREEN TEXT:          Atlanta, Georgia

A close-up shot shows a hand playing chords on a guitar.

BAI: I like all kinds of music.

Bai Blyden sits on a stool next to a home recording studio and plays guitar.

BAI: My name is Bai, Bai Blyden, and I'm 64 years old.

A photo shows Bai holding a wooden staff and wearing a martial arts gi in front of a lake.

BAI: I do exercise. I actually teach a martial arts class once a week.

Bai sits on a leather couch and speaks to someone off camera.

ON SCREEN TEXT:          Bai Blyden

                                    UnitedHealthcare Member

BAI: As you can see, I've always looked like this. I've never been out of shape.

A close-up shot shows Bai's hands plucking the strings of his guitar. White text appears as the rest of the video darkens.

ON SCREEN TEXT:          While physically active, Bai

                                    also suffers from diabetes.

ON SCREEN TEXT:          About a year ago,

                                    he had a health scare from

                                    complications of that disease.

A photo shows Bai lying in a hospital bed next to lots of medical equipment.

BAI: Quadruple bypass surgery. Three blocked arteries and a fourth one was 70% blocked, so there was no question of just putting in stints.

Bai sits on the couch.

A photo shows Bai lying in a hospital bed holding a pillow shaped like a heart.

GLENYS: The surgery is over and done with. The recovery is more prolonged.

Glenys Blyden sits in a chair near a kitchen and speaks to someone off-camera.

ON SCREEN TEXT:          Glenys Blyden

                                    Bai's Wife

GLENYS: It's, you know, it takes place over weeks--days, weeks, months.

A close-up shot shows Glenys speaking.

GLENYS: I didn't know where to start with that. Where--who do I call? Who sets that up? Who are they? Who--how does it get paid?

A close-up shot shows leaves in a tree blowing in the wind.

ON SCREEN TEXT:          Grand Forks, North Dakota

A one-story house is shown.

ON SCREEN TEXT:          Fortunately, help was only a

                                    phone call away.

SARA: Hi, my name is Sara. I am calling with the health care advisor on behalf of UnitedHealth Group.

Sara is shown wearing a headset and sitting at a computer in her home.

SARA: I'm Sara Hatcher. I am a registered nurse case manager.

Glenys speaks to someone from the chair.

GLENYS: And I was like, "Wow, so this is how it works." From the minute we were leaving hospital, Sara was already in touch with us.

Bai sits on the couch and speaks.

BAI: She was regular in how she called.

A close-up shot shows Sara's hands typing.

BAI: She was a pleasant person as well.

Sara smiles as she sits at her desk.

GLENYS: Not only explained everything to me-- what's going to happen when you get home, what is it going to feel like.

Glenys speaks from her kitchen.

A photo shows Glenys and Bai standing in front of a brightly lit tree.

White text appears as the rest of the screen darkens.

ON SCREEN TEXT:          The journey from hospital to recovery

                                    can be challenging for patients

                                    and their families.

ON SCREEN TEXT:          Case managers with

                                    UnitedHealthcare help make

                                    the transition easier from

                                    start to finish.

Sara sits at a dining table and speaks to someone off camera.

ON SCREEN TEXT:          Sara Hatcher

                                    UnitedHealthcare - Bai's Case Manager

SARA: We really don't catch people at 100%, you know, that everybody that comes to us comes to us with some level of vulnerability and our job is to kind of fill that gap until they are able to be in a better place.

A photo shows Bai sitting and holding his guitar as a young boy reaches for it.

GLENYS: All the way, you know, she was going to make sure everything was going as planned.

Glenys speaks from her kitchen.

A close-up shows the microphone from Sara's headset near her mouth, then Sara looking at her computer.

GLENYS: You didn't feel like it was just a nurse calling, "Okay, your vitals--" You know, it was a conversation with somebody who sat-- who really cared.

Glenys speaks from her kitchen.

Bai speaks from the couch.

BAI: Compassion. Compassionate spirit, you know, coming across as a healing type people, yeah. I really got a different appreciation for the professionals.

Sara smiles as she sits at the table.

SARA: I love hearing that. That makes me happy.

A close-up shows the tops of bottles of pills.

BAI: These are the medications that have been prescribed.

Bai sits at a table and reaches for a bottle in the center.

SARA: He was just completely committed to it, and those are the people that I love working with.

A close-up shows a pair of athletic shoes walking down an asphalt street.

Bai walks down the street of his neighborhood.

Sara sits at her table.

Bai walks on the street.

BAI: Mile and a half, two miles just within the neighborhood. The fact that I can do it...

SARA: He's his own success story.

Sara sits at the table.

Bai walks away from the camera into a cul-de-sac.

BAI: A lot to be thankful for, amen. Yeah.

The video fades and a white background appears with a blue UnitedHealthcare logo.

ON SCREEN TEXT:          UnitedHealthcare