ONSCREEN TEXT: Controlling costs
It’s all part of the plan
Four webcam feeds, each showing a different person in an office, appear in a square. The
top-left feed fills the view. Text appears over a man with greying hair parted to the left.
ONSCREEN TEXT: Greg Reidy
CEO, Southeast Region
UnitedHealthcare Employer & Individual
GREG: Cost management is top of mind for every customer, every broker, every
relationship that we have in the marketplace.
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over a woman with shoulder-length blonde hair and a blue jacket.
ONSCREEN TEXT: Elizabeth Winsor
CEO, Northeast Region
UnitedHealthcare Employer & Individual
ELIZABETH: Employers want to make sure that they’re offering a very cost-effective
program for themselves, but also for their employees and their employees’ family
members.
Another feed slides in, replacing Elizabeth’s feed. Text appears over a man with short
greying hair.
ONSCREEN TEXT: Brett Edelson
CEO, Minnesota – South Dakota – North Dakota
UnitedHealthcare Employer & Individual
BRETT: Managing cost is not something that any one of us can do alone. Everyone plays
a part in this, and UnitedHealthcare is in the role of ensuring that we’re all aligned and
moving together with programs that will work.
Another feed slides in, replacing Brett’s feed. Text appears over a woman with shoulderlength brown hair wearing a dark blue blazer.
ONSCREEN TEXT: Kristen Rivers
VP, Key Accounts, West Region
UnitedHealthcare Employer & Individual
KRISTEN: Every carrier you talk to has a total cost of care value proposition that they’ll
bring to the table. So, what I would tell you about what we do specific to an
organization, is bring together all of the components that drive costs in the system.
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ONSCREEN TEXT: Lowering costs through
high-quality networks
Kristen’s feed appears.
KRISTEN: While we have a variety of performance networks that we can offer that are
centered around the PCP and directing members care appropriately…
A web of circles appear containing illustrations of a pill bottle, a doctor’s coat, a healthcare
cross, a doctor’s coat with a stethoscope, an H, a wallet, and the neckline of blue scrubs.
The illustrations all merge behind the doctor’s coat with a stethoscope. Kristen’s feed
appears again.
KRISTEN: …in really helping them navigate that healthcare journey, there are a variety of
solutions that we can access and deploy depending on what the customer’s needs are.
Elizabeth’s feed appears.
ELIZABETH: What we found is, we have to try and incent members to use their core pack
or use their PCP. And the best way to do that, we found, is really partnering with high
performance provider systems, and having us incent them to utilize a tier one provider,
and really the win-win there is that you get the right care, at the right price, with the
right outcome.
A list appears to the right of the feed.
ONSCREEN TEXT:
- High-quality providers
- Incentives to utilize
Tier 1 providers
- Right care, right price,
right outcome
Blue text appears over a white background.
ONSCREEN TEXT: UnitedHealth Premium® Care
Physicians outperformed their peers*
10% Lower total cost of care
High Premium Care Physician
utilization resulted in:
27% lower risk-adjusted spending per-member-per-month (PMPM)
33% fewer ER visits
47% fewer inpatient hospital admissions
*Savings estimates as of November 2021 UnitedHealthcare Network
(Par) Commercial Claims analysis for 172 markets. Figures are based
on book-of business results and represent the national average
expected cost differential between Premium Care Physicians and
non-Premium Care Physicians for entire episodes of care. Actual
savings achieved will vary by customer depending on geographic
availability and customer-specific service mix. All figures and
estimated savings represent historical performance and are not a
guarantee of future savings.
Brett’s feed appears.
BRETT: We’re really fortunate in the market that I work in that we have many highperforming providers. With that said, our ability to work specifically with some on
programs around quality, total cost of care, R.A.C.O.’s, has really driven our network
strategy to be differentiated with a handful of those providers.
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ONSCREEN TEXT: Over the past two years
BRETT: It’s been amazing to see over the past two years the rapid advancement of the
availability and the quality of virtual care.
ONSCREEN TEXT: Rapid advancement
in availability
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ONSCREEN TEXT: Virtual care
BRETT: You know, now, for many of our members, it’s their preferred way to access the
healthcare system.
ONSCREEN TEXT: Preferred way to
access the health
care system
BRETT: …in particular for follow-up visits or routine care…
ONSCREEN TEXT: Follow-up visits
or routine care
BRETT: …that they can seek in their home, rather than going to an office.
ONSCREEN TEXT: All in the comfort of home
Connecting incentives and
health choices to cost savings
Greg’s feed appears.
GREG: UnitedHealthcare brings a lot to the table with regards to incented programs.
Text appears.
ONSCREEN TEXT: UnitedHealthcare Motion®
UnitedHealthcare Motion is a voluntary program. The information
provided is for general informational purposes only and is not
intended to be nor should be construed as medical advice. You
should consult an appropriate health care professional before
beginning any exercise program and/or to determine what may be
right for you. Receiving an activity tracker and/or certain credits
and/or purchasing an activity tracker with earnings may have tax
implications. You should consult an appropriate tax professional to
determine if you have any tax obligations under this program, as
applicable. If any fraudulent activity is detected (e.g.,
misrepresented physical activity), you may be suspended and/or
terminated from the program. If you are unable to meet a standard
related to health factor to receive a reward under this program, you
might qualify for an opportunity to receive the reward by different
means. You may call us toll-free at 1-855-256-8669 or at the
number on your health plan ID card, and we will work with you
(and, if necessary, your doctor) to find another way for you to earn
the same reward. Rewards may be limited due to incentive limits
under applicable law. Subject to HSA eligibility, as applicable.
Real Appeal®
Real Appeal is a voluntary weight loss program that is offered to
eligible members at no additional cost as part of their benefit plan.
The information provided under this program is for general
informational purposes only and is not intended to be nor should
be construed as medical and/or nutritional advice. Participants
should consult an appropriate health care professional to determine
what may be right for them. Results, if any, may vary. Any
items/tools that are provided may be taxable and participants
should consult an appropriate tax professional to determine any tax
obligations they may have from receiving items/tools under the
program.
SimplyEngaged®
SimplyEngaged® is a voluntary program. The information provided
under this program is for general informational purposes only and
is not intended to be nor should be construed as medical advice.
You should consult with an appropriate health care professional to
determine what may be right for you. Rewards may be taxable. You
should consult with an appropriate tax professional to determine if
you have any tax obligations from receiving rewards under this
program. If you are unable to meet a standard related to a health
factor to obtain a reward under this program, you might qualify for
an opportunity to earn the same reward by different means.
Contact us at 1-855-215-0230 and we will work with you (and, if
necessary, your doctor) to find another way for you to earn the
same reward.
UnitedHealthcare
Personal Rewards®
Participation in UnitedHealth Personal Rewards is voluntary and the
health survey is confidential. If you are unable to meet a standard
goal related to a health factor to obtain a reward under this
program, you might qualify for an opportunity to earn the same
reward by different means. Contact your plan representative and we
will work with you (and, if necessary, your doctor) to find another
way you to earn the same reward. Log into myuhc.com and click on
the Health and Wellness tab to learn more about the reward
applicable to you. There is a maximum associated with these
rewards. Employees and covered spouse (if appliable and eligible)
can earn rewards separately. Children may not participate in the
reward program. Incentives can be earned only once every plan
year.
A woman does yoga in her living room. A father and son eat salad together. A woman
jogs through a park. Two women power walk with weights in their hands. A man in a
wheelchair peruses a produce cooler in a grocery store. A man checks his phone as he
surveys a shelf of packaged salads. A man jogs down a sunny path. A family eats dinner
together.
GREG: And what we’ve found is, for those employers that are higher engagement on
incentive programs, they typically have a positive impact on their overall plan costs.
Greg’s feed appears.
GREG: There’s a tie between high engagement with incentive or wellness programs and,
ultimately, a customer’s claim experience.
White text appears over a blue background.
ONSCREEN TEXT: Addressing cost
transparency in health care
Greg interviews.
GREG: The marketplace continues to change and, from a regulatory environment, there
are higher expectations around transparency. We’ll continue to manage through that for
our customers.
Elizabeth interviews.
ELIZABETH: I really like the transparency regulation, because I think it’s the great
equalizer between providers, payers, and employers, and really in the long run it’s going
to benefit members.
Kristen interviews.
KRISTEN: It creates a focus on having the tools be in the hands of members, so that they
can make better decisions relating to their health outcomes.
Text appears as Brett interviews.
ONSCREEN TEXT: Everyone plays an important part
in managing health care costs
BRETT: Everyone plays an important part in managing health care costs. And that’s all
brought together by your health plan, by UnitedHealthcare. And that makes it
incumbent upon us to make sure that all these things work together going toward the
same goal.
ONSCREEN TEXT: Work together going
toward the same goal
Blue text appears against a white background.
ONSCREEN TEXT: Controlling costs – it’s all part of the plan
Talk to your broker, consultant or
UnitedHealthcare representative
to learn more
Blue ribbons swirl into the stacked U’s of the UnitedHealthcare logo.
ONSCREEN TEXT: United
Healthcare
Tier 1 providers may be subject to change, visit myuhc.com® for
the most current information or call the number on your health
plan ID card. Inc. or their affiliates.
The UnitedHealth Premium® designation program is a resource for
informational purposes only. Designations are displayed in
UnitedHealthcare online physician directories at myuhc.com®. You
should always visit myuhc.com for the most current information.
Premium designations are a guide to choosing a physician and may
be used as one of many factors you consider when choosing a
physician. If you already have a physician, you may also wish to
confer with him or her for advice on selecting other physicians. You
should also discuss designations with a physician before choosing
him or her. Physician evaluations have a risk of error and should not
be the sole basis for selecting a physician. Please visit myuhc.com
for detailed program information and methodologies. Insurance
coverage provided by or through UnitedHealthcare Insurance
Company or its affiliates. Administrative services provided by United
Healthcare Services, Inc. or their affiliates.
©2022 United Healthcare Services, Inc. All Rights Reserved.
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