Relaxed music plays. The view glides over a sleek modern medical facility, the Samuel U. Rodgers Health Center. Text appears.
ONSCREEN TEXT: Kansas City, Missouri
A blonde woman, Natalie, shows a mother, Xzavaria, and her infant child a breast pump.
NATALIE: It also has a bag inside, so you can use that. And then it comes with three different cups that you can use.
XZAVARIA: Alright.
Natalie interviews. Text appears.
ONSCREEN TEXT: Natalie Debelak
Community Health, Northland Healthcare Access
NATALIE: I’m the prenatal care coordinator for Sam Rodgers. I meet with every patient to make sure needs and concerns, social needs, any external needs you might have are answered.
Natalie and Xzavaria flip through a book.
NATALIE: I also follow their pregnancies and make sure they're having healthy deliveries.
Natalie unboxes the components of the breast pump.
NATALIE: Electrical component.
XZAVARIA: Okay.
Natalie interviews.
NATALIE: Patient interaction and patient care comes from building personal relationships. I've worked really hard at making sure every patient has my cell phone number.
Xzavaria, a young woman with a pulled back afro, interviews.
ONSCREEN TEXT: Xzavaria Henderson
Patient
XZAVARIA: She has gotten me through a lot of tough times throughout my pregnancy. Everything didn't go according to the plan.
From a first person point of view, an ambulance races down a city street.
XZAVARIA: We ran into a situation where I had to be rushed to the hospital for emergency surgery.
Xzavaria interviews.
XZAVARIA: I get teary eyed talking about it. I went to the bathroom, noticed that I was standing in a puddle of blood. I bled out. They’re wanting to do emergency surgery. But I'm scared and I don't have nobody here.
Natalie sits with Xzavaria.
XZAVARIA: She says, “Z, I'm on my way.” Throughout that whole experience, Natalie, she was just the angel.
Xzavaria interviews.
XZAVARIA: She helped me through everything.
Natalie interviews.
NATALIE: Making sure I'm standing behind them and beside them every step of the way. That comes out in the rental and utility assistance. That comes out in food stamp assistance. The relationships that we have built with them really comes down to a successful future for their child.
A dark-haired woman interviews. Text appears.
ONSCREEN TEXT: Jamie Bruce
UnitedHealthcare
CEO, Community & State Missouri
JAMIE: The state of Missouri has a priority of improving outcomes for maternal health. Missouri has poor outcomes, especially for black and brown communities.
A sign reads, "Samuel U. Rodgers Health Center. Quality Care, Universal Compassion." A man waits on bench in the health center. An employee speaks with a patient in an office.
JAMIE: Sam Rodgers serves a very specific population and was the perfect partner to be able to make sure that we could address that particular population that's a priority. It's important to work with partners like Sam Rodgers and Northland Healthcare Access…
Natalie shows a book to Xzavaria. Jamie interviews.
JAMIE: …because they are the experts in the community. They're the ones that are serving those that live here.
Text appears over a hallway in the health center filled with medical equipment.
ONSCREEN TEXT: UnitedHealthcare Catalyst™ combines local data analysis with community-level collaborations to reduce health disparities.
Text appears over a diagram of a fetus' developmental stages.
ONSCREEN TEXT: The Catalyst model addresses key areas of maternal health in Missouri:
- Low engagement in pre- and post-natal care
- Lack of access to transportation, healthy food and more
- Preterm births and low birth weights
Now a man with glasses interviews. Text appears.
ONSCREEN TEXT: Bob Theis
CEO, Sam Rodgers Health Center
BOB: We want to know if you need housing assistance, utility assistance, if you need food. We want to know whatever your needs are.
A group of boys walk through a hallway. Dental specialists work on a patient's teeth. A sign in five languages hangs in a waiting room. An English sign and a Spanish sign stand in a hallway.
BOB: 84% of our patient population self-identify as minorities. 56% are best served in another language. 46% of our patient population speak Spanish.
Jamie interviews.
JAMIE: Maternal health was a priority for Sam Rodgers, and it was also for us as well.
A patient chats with a receptionist at a check-in desk. An employee discusses a brochure with a patient in her office. Natalie interviews.
NATALIE: Helping over 400 mothers in the city, and families, and reaching them where they're at and coming alongside them has been the greatest challenge. We have a lot of patients that have fear of healthcare.
Natalie chats with Xzavaria and shows her the breast pump as she continues to interview in voiceover.
NATALIE: We're trying to break those barriers so that when they deliver, that they're on time, and that they know what's available to them so that we see a healthy delivery result. It's empowering women in our city.
The view gazes over the health center.
NATALIE: I know that women, through Sam Rodgers, are getting the care that they need.
Tears fill Natalie's eyes.
NATALIE: I know we're changing lives. I know we're changing lives.
The stacked blue U's of the UnitedHealthcare logo appear, followed by text.
ONSCREEN TEXT: UnitedHealthcare