Transcript: Navigating care for cerebral palsy with added support and compassion

Gentle music plays as a blonde woman in an electric wheelchair rides into a dinning room. A man in a polo follows behind her in an identical chair.

CAMILLE: My name is Camille Atkins-Maya. I'm 29 years old. I'm married to the love of my life, his name is Daniel.

In the kitchen, an aid hands Camille a banana. She grasps it in her curled hand. Now, she interviews beside a couch.

CAMILLE: I was born with cerebral palsy. I lived a normal childhood. I went to school. I did all that.

ONSCREEN TEXT:            Camille Atkins Maya

                                           STAR+PLUS Member

                                           UnitedHealthcare Community Plan of Texas

CAMILLE: My regular PCP followed me until the age of 18, and in the world of living life with a disability, the age of 18 is like this scary feeling, 'cause, like, we don't know what's gonna happen next. But thankfully, this particular PCP gave me a referral to Baylor College of Medicine Transition Medicine Clinic.

Signs hang outside the Baylor College of Medicine Medical Center. Later, Camille and her husband roll out onto a sunny patio. They sit at a small table together.

CAMILLE: Everything was there. There's social workers, all of the coordinators are there to coordinate the care for me so that I can get the healthcare that I need. UnitedHealthcare, they actually have a coordinator in house at that clinic. If there's any specialized questions about anything related to insurance, everything is right there so that we don't have to face any additional battles.

Daniel wipes away water that dribbles down her chin.

Now, text appears as a woman in glasses interviews while wearing a headset.

ONSCREEN TEXT:            Petrina Alderson

                                           Service Coordinator

                                           UnitedHealthcare Community Plan of Texas

PETRINA: Camille, she's very independent, but just navigating some of her healthcare needs through the Medicaid system, whether it's medication she needs, whether it's an issue with billing.

Sitting at her desk, Camille talks on speakerphone.

CAMILLE: Good morning, Petrina.

CAMILLE: My service coordinator, Petrina, has been absolutely wonderful. There has been times when I needed certain medical equipment or different supplies covered. She was able to be that middle person for me so that we could push it through and get it approved.

CAMILLE: Thank you so much.

The aid pushes a chair out of the way so Camille can ride her wheelchair past. She sits at her laptop, scrolling.

CAMILLE: Before I found Petrina and Baylor College of Medicine Transition Clinic, it was kind of hard because there was no one, and now I can use that knowledge. I studied for healthcare disparities, diversity, and advocacy with University of Texas MD Anderson Cancer Center, and so now I'm taking what I've learned. I just accepted my first full-time position, and I'm very excited to see what is to come.

PETRINA: I'm just really proud to be an employee of UnitedHealthcare who makes these strides to reach out to the community and build those relationships as well.

Down a sunlit street, Camille and her husband ride side by side, holding hands.

CAMILLE: It's all about having that team. I'm really grateful for everything that UnitedHealthcare and the Baylor College of Medicine Transition Clinic has done for me. It's been a wonderful experience.

The blue UnitedHealthcare logo appears on a white background. Text fades in.

ONSCREEN TEXT:             UnitedHealthcare

The music stops.