Transcript: Advancing health equity in Massachusetts communities

Gentle motivational music builds as a blue ribbon winds across a white background, forming the UnitedHealthcare logo: a letter U with three stripes in the right-hand arm. The logo transforms back into a ribbon and glides across the view, leaving blue text in its wake:

ONSCREEN TEXT:        UnitedHealthcare

Helping people live healthier lives 

A woman in a navy shirt speaks in from of a colorful mural on a building. In the lower right corner of the view, a blue banner shows her name and attribution in white text:

ONSCREEN TEXT:        Charline Gay
                                    Director of Strategic Initiatives

CHARLINE GAY: At United, we know that in order to serve our members well, we have to understand their environment. We have to understand their community, and how the community relates to our membership.

A river shimmers beneath a bridge, and another colorful mural decorates a brick wall. A yellow sign reads “Tripoli Bakery” over a parking lot. A man in a white shirt speaks in front of another mural, and a blue banner lists his name and occupation in the lower right-hand corner:  

ONSCREEN TEXT:        Tim Archer
                                    Employer & Individual New England CEO

TIM ARCHER: UnitedHealthcare is a national organization but we’re local in Massachusetts as well. We have multiple businesses here and we probably serve over five hundred and thirty thousand individuals across our commercial Medicare Advantage and Dual Special Needs plans.

A UnitedHealthcare van rolls down a street past a woman wearing a face mask. Now a man in a blue suit speaks beside a brick building. White text in a blue banner to his right reads:

ONSCREEN TEXT:        John Madondo
                                    UnitedHealthcare Community Plan of Massachusetts, CEO

JOHN MADONDO: We’re not providing health care in a vacuum. We know that most of the things that affect the peoples’ health are not just the actual illnesses that they have, but the things that we call social determinants of health. Things like their housing, their access to food, transportation to get to and from a doctor’s office.

An employee in an apron in a grocery store helps an elderly woman select produce. As Charline speaks, a circle graph appears on a white background:

ONSCREEN TEXT:        Members’ Health Outcomes

Clinical Care 20%
Social Determinants of Health 80%

CHARLINE GAY: The research shows that clinical care accounts for maybe 20% of a member’s health outcomes, while social determinants of health accounts for 80% of a member’s health outcomes.

JOHN MADONDO: So we are asking questions about their ability to access these social determinants of health and where they have gaps, we’re working with our community partners to ensure that we’re closing those gaps and helping those people along the way.

Blue text appears in the center of another white background:

ONSCREEN TEXT:        Health equity is achieved when

every person, regardless of
race, place, or circumstance,
has the opportunity to live
their healthiest life  

Now a woman in a white and black patterned blouse speaks beside a brick building, with a blue banner in the lower left corner:

ONSCREEN TEXT:        Jumelie Miller
Vice President of Medical/Clinical Operations

JUMELIE MILLER: Every single one of our members is assigned a nurse case manager, who

becomes the single point of contact to help these individuals navigate a sometimes-complex

health care system.

CHARLINE GAY: We realize the importance for members to access what they need in one place.

Here in Massachusetts we understand the various resources available and we are committed to

helping members access local resources in their community.

Blue text appears in the center of a white background:

ONSCREEN TEXT:        Community Partners

-Greater Lawrence Family Health Center
-Boston Center for the Homeless

-MHASA – The Massachusetts House and Shelter Alliance
-Greater Boston Chinese Golden Age Center
-The Pine Street Inn

As John speaks, a parent with a small child and another in a stroller arrive at the Greater Lawrence Family Health Center Pharmacy.

JOHN MADONDO: We have over two hundred nurses, social workers, and others who are

serving the very neighborhoods in which they live. Working in the communities that they live in

allows us to see what the challenges are that they have in that community, and then it allows us

then to provide the appropriate support.

JUMELIE MILLER: This is our home. And we want to not only look out for our communities, but

we want to look out for the people within the communities.

TIM ARCHER: We encourage our employees into give back to the communities in which they live and work. In 2021 our employees volunteered over sixty thousand hours of their own time, and donated over eight hundred thousand hours to local charities and organizations using their own money and our company match. The types of organizations we support include food pantries; we built playgrounds in under-served communities; and we support organizations that help youths and other individuals that are experiencing homelessness.

Photos of UnitedHealthcare employees in their volunteer roles appear on a white background beneath a blue title:

ONSCREEN TEXT:        Community Volunteer Services by Massachusetts Employees

Beneath the photos, captions read:

ONSCREEN TEXT:        over 60,000 Volunteer Hours

over $800,000 Donated
including United 1:1 company match

Blue text appears against a new white background as Charline speaks:

ONSCREEN TEXT:        At UnitedHealthcare
                                    this is more than a job

New text fades in:

ONSCREEN TEXT:        Its about supporting

            our communities

CHARLINE GAY: Working at a place like United that cares for the community matters to me personally. I grew up in Mattapan, and my family leaned a lot on community resources. I’m very proud that United, they understand the importance of community.

JOHN MADONDO: This is really good work, very fulfilling work. Most of the people that we touch are our brothers; they are our sisters; they are mothers and fathers, they are grandparents.

JUMELIE MILLER: By focusing on the individuals that we serve, the communities that we serve, helping to improve their overall population health—we’re doing something that is for the greater good.

A white background fades in, and the blue ribbon returns, winding across the view. In the center, it forms the UnitedHealthcare logo once more—a stylized, navy-blue letter U that splits into three stripes on the right-hand side. Text appears to the right of the logo:

ONSCREEN TEXT:        United

A blue surtitle fades in beneath the logo:

ONSCREEN TEXT:        helping people live healthier lives

The view fades to black.