Upbeat music plays as a middle-aged man with graying hair sits on a sofa. Text slides onscreen.
ONSCREEN TEXT: David
DAVID: I've been in a few accidents, and had surgery on my right foot first, and contracted a blood disorder.
A photo shows David asleep in a hospital bed with a breathing mask over his face.
DAVID: I had quite a few seizures after that, and then had a massive stroke. That was a really rough time in my life.
Blue text appears on a white background.
ONSCREEN TEXT: Donna is a health care navigator,
supporting members through their journeys
David leans against a kitchen counter as he washes out a mug.
DAVID: Donna has helped me through so much. She knew exactly what I was going through, and she made sure that I had nurses in my home.
Additional blue text slides onscreen.
ONSCREEN TEXT: Health care navigators help members
get the care they need
David interviews on his couch, then walks along a porch using a thin, black cane.
DAVID: She helps me with all of my medications. She coordinates all my rides to any facility I need to go to. She talks to my doctors personally. Thanks to Donna, I'm sitting in my own home, and I'm getting the care I need, and I'm getting all the therapy I need. It's made my life tremendously easier.
On the end of the couch, David’s phone lights up with an incoming call. With a smile, he holds up the phone, listening to it on speaker.
DONNA: Hi, buddy. How you doing?
DAVID: Doing all right. How are you, Donna?
DONNA: I am okay. How's your morning been? You're not overdoing, are you?
DAVID: No, I’m not overdoing it.
DONNA: Okay. Remember, you are in recovery. You come first.
David stands out on his porch, gazing off into the distance.
DAVID: She gives me hope. She gives me faith. She puts a smile on my face every time I talk to her. I call her my second sister, and I've never even met her.
Blue text slides in on a white background.
ONSCREEN TEXT: David and Donna
have never seen each other
On his couch, David lifts open a laptop screen.
On the video call, a white-haired woman sits in an office filled with sticky notes and pinned cards. She smiles warmly.
ONSCREEN TEXT: Donna
DONNA: Hey, buddy. How are you?
DAVID: Oh, my goodness.
DONNA: Well, it is good to meet you.
Blue text slides in over white.
ONSCREEN TEXT: David is getting a unique opportunity
to meet his navigator face-to-face
David gazes down at his laptop, speaking to Donna via video call.
DAVID: I have to thank you from the bottom of my heart for everything that you done for me.
DONNA: That's what I'm here for. I love being able to make your life easier when I can and get you the care you need.
DAVID: And I thank you from the bottom of my heart. I'll never forget you.
DONNA: Never forget you either, buddy.
David slowly shuts his laptop. He shuts his eyes and covers his face with his hands.
DAVID: If I didn't have Donna in my life, I don't think that I'd be sitting where I'm sitting right now.
The blue UnitedHealthcare logo appears on a white background. Text fades in.
ONSCREEN TEXT: UnitedHealthcare
The music ends.