Transcript: Addressing Social Barriers to Help People Get the Care They Need

We pass by a large semi-truck on the highway. The side and the back are adorned with photos of tomatoes, meats, and green vegetables, as well as "UnitedHealthcare" in blue. The truck driver honks its horn. From inside a facility, we watch the truck pull into an entrance with gates opened.

ON SCREEN TEXT:    40 million Americans experience food insecurity.

MICHAEL MCDONALD: This grant has opened up the pipeline. With refrigerated semi-trucks and good drivers, we're able to get more food faster before it goes bad into people's hands, and this is good, nutritional food.

The truck backs up to the side of a building. Close up, a forklift's teeth settle under a wooden crate and lift it up, then move it backward. Michael McDonald speaks to the camera from inside a large room.

ON SCREEN TEXT:   Michael McDonald

                                    President & CEO at Community Food Bank of Southern AZ

We pan over a pile of watermelons.

TOM MCALPIN: This is not a wealthy community, and it's been a big help, it really has.

Men and women stand in line outside a red brick building. Tom speaks in front of an ornate gate. Stickered squashes fill a crate. A young girl in line looks off in the distance. The camera zooms in on a bag of oranges. Two men shake hands inside a warehouse.

ANGIE RODGERS: The best thing about working with UnitedHealthcare is they recognize that food is medicine, and so it's not just a onetime shot. It's not an inoculation.

We pan over a pile of fresh onions.

ON SCREEN TEXT:    Angie Rodgers

                                    President & CEO at AAFB

The camera zooms in on a pile of fresh zucchini.

TOM: It's a sense of security. We're--we're grateful for that.

The semi-truck approaches the camera as it moves along the highway, honking its horn as the screen fades to black. We fade in to see a pair of hands pinning a health care flyer to a pocked piece of wood. The hands belong to a man in a tan hat and blue shirt, who stands in front of an electrical pole.

ON SCREEN TEXT:    25 million Americans are

                                    uninsured and lack access

                                    to health care.

LAWYER WINFIELD: You know, it's not uncommon. It's common. People can be made to feel hopeless. To be quite honest, I-I didn't envision I would be in this role. Because I was able to overcome, I could come back and talk to people who now are--you know, they're having the same kind of experience, and it's a vast amount of people.

Lawyer walks through a yard of tall grass.

ON SCREEN TEXT:    Lawyer Winfield

                                    Community Health Worker

We move along a city street on an overcast day. Lawyer stops by a man who sits at a column holding up an overpass. They bump fists.

ON SCREEN TEXT:   Community health workers are

                                    helping coordinate access to care

                                    and coverage for the uninsured.

SISTER BONNIE HOFFMAN: We have a lot of caring people who want to help, so the community health workers now can coordinate our patients getting in touch with those resources.

ON SCREEN TEXT:   Sister Bonnie Hoffman

                                    Daughters of Charity Health Centers

Men sit in lawn chairs under large tree branches.

LAWYER WINFIELD: Yeah, it makes me feel like I'm really serving a-a deeply meaningful purpose for helping to better the condition, the overall condition, of people who live in this community. Thank you.

Lawyer stands in a yard while he speaks. He holds a clipboard. A white van drives past the overpass. Lawyer and a man talk on a sidewalk next to a wall of graffiti. The two shake hands as they finish.

MAN: Thank you.

ON SCREEN TEXT:   14.5 million Americans lack

                                    access to stable housing.

WOMAN: I worked for a hospital for 24 years.

ON SCREEN TEXT:      Deana

                                       UnitedHealthcare member

DEANA: I had good things--my kids, I took care of my kids, my home--you know, and then nothing. It was like, how did I get here?

A red-haired woman in a black cardigan speaks.

ON SCREEN TEXT:   Dr. Jeff Brenner

                                    Senior Vice President, Integrated Health & Local Services


DR. JEFF BRENNER: The most cutting-edge technology in health care right now is an apartment with a perfect wraparound team delivered to exactly the right patient in the right way, because it's curing homelessness and curing poverty for that patient.

Dr. Jeff Brenner speaks while sitting. He wears a formal black jacket over a white button-up shirt.

DEANA: I had to have back surgery. I had to do a year of recovery and no driving and not being able to do certain things, and so I ended up being homeless for two and a half years. I was on the streets.

The red-haired woman walks with a cane along a balcony. The balcony serves as a hallway that leads to several apartments.

DR. JEFF BRENNER: If you don't have a safe place to lay your head at night, you can't even begin to heal.

DEANA: So I had just kind of planned, I was gonna be on the street for a while, and I was in shock when I got the call ...

ON SCREEN TEXT: Deana moved into a UnitedHealthcare housing community.

DEANA: ... and excited at the same time, and I cried, and I just--I couldn't believe it. I couldn't believe that it was all happening, it was mine, and that I was safe. It's a big deal. Really nice.

The woman walks out on the smaller balcony of her own apartment, holding a cup of coffee. She looks out at the large apartment complex, surrounded by trees, and sips from her mug. She finishes speaking to the camera, tearing up as we fade into the UnitedHealthcare logo.

ON SCREEN TEXT:          UnitedHealthcare®