Transcript: Telehealth: A Doctor’s Visit From the Comfort of Your Home

An older gentleman, Tom, sits at a dining room table. He smiles at his open laptop. Bright music plays.

A telehealth worker wearing a pink sweatshirt is shown on Tom's laptop, speaking to him in video chat.

TELEHEALTH WORKER: Hi, Tom. It's nice to see you.

Tom looks intently at his laptop.

TELEHEALTH WORKER: Is this your first virtual visit or have you had virtual visits in the past?

TOM: No, this is my first time.

Full screen view of the telehealth worker as he continues to speak to Tom. A large, graphic and text-filled American flag hangs behind him.

TELEHEALTH WORKER: Can you hear me okay? I can see you and hear you just fine before we go ahead and get started.

Tom nods his head as he responds to the telehealth worker.

TOM: Yes, I can hear you.

TELEHEALTH WORKER: Good, we'll go ahead and start talking.

Blue text appears, rapidly, letter by letter, on a white background.

ON SCREEN TEXT:          A telehealth visit is a convenient way to connect with a

                                    doctor or clinician from the comfort of your home, 24/7.

A laptop slides into view on the white background. Blue text appears across the laptop screen. 

ON SCREEN TEXT:          Use your mobile device, tablet

                                    or computer to connect by video.

The sentence disappears from beginning to end. New blue text then appears.

ON SCREEN TEXT:          After registering for the virtual

                                    visit, you may be asked to give some

                                    brief medical history, care provider

                                    contact and insurance information.

The telehealth continues to speak to Tom through the laptop.

TELEHEALTH WORKER: What's been bothering you that we can talk about today?

Various medium shots show Tom responding to the telehealth worker's questions.

TOM: Well, I've been experiencing a runny nose, itchy eyes, scratchy throat. Overall, just feeling kind of crummy.

As Tom and the telehealth worker speak to each other, shots change between a full screen of the telehealth worker and Tom sitting at the table.

TELEHEALTH WORKER: And as I look at you, it looks like you're speaking in a normal tone of voice. Are you experiencing any trouble hearing? Any sort of fluid or any discomfort in either of your ears?

TOM: Not at this time, no.

TELEHEALTH WORKER: Have you felt like you've a fever? Are you having any difficulty breathing, any chest pain?

TOM: No, not experiencing any of those symptoms.

A laptop sits on a white background. Blue text appears across the laptop screen.

ON SCREEN TEXT:          Discussing your symptoms

                                    and concerns, while allowing the

                                    provider to observe in real-time,

                                    helps determine a diagnosis

                                    and necessary treatment.

The telehealth worker continues to speak to Tom through the laptop. Tom sits and listens intently.

TELEHEALTH WORKER: Based on the fact that you have some very mild cold symptoms, you don't seem to have anything that would suggest a more serious infection like influenza or even COVID or pneumonia. You probably have a little bit of a cold. Might expect these symptoms to resolve shortly. On the off chance that you do develop a fever or feel much worse in a few days, it's really important to just pay attention to that, and you can call us back here or you can talk to your regular doctor. I've taken some detailed notes as we've been speaking, and I'll be sending those notes over to your primary care doctor so they know what we talked about.

TOM: I really appreciate your help. This has been kind of fun.

TELEHEALTH WORKER: It's been a pleasure to talk to you. Have a nice day.

TOM: You too.


A white background with the UnitedHealthcare logo fades in over Tom sitting at the table.

ON SCREEN TEXT:          UnitedHealthcare®