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UnitedHealthcare Housing Navigators Help Members Find Stable, Affordable Housing See Steven’s Story

Omaha, NE -- An emergency department may be one of the last places you expect to find a resource to help someone in need of housing. For Steven Gilbert, it was his emergency department visit that helped get him in to a home.

After losing his job, the Omaha native became homeless and spent nights sleeping on loading docks, by the library and under bridges.

With no home, proper medical care was challenging and often led to emergency department visits for a series of medical issues including gout, frostbite, pneumonia, high blood pressure and chronic obstructed pulmonary disease (COPD).

During one of those visits, he met Sarah Hughes. As a housing navigator for UnitedHealthcare Community Plan of Nebraska, she works with individuals who are covered by UnitedHealthcare and in a housing crisis: living on the street, living in a shelter, facing eviction. Her job is to connect these individuals to area resources and help find them safe, affordable and permanent housing.

UnitedHealthcare currently has housing navigators in Iowa, Kansas, Missouri, Nebraska, Ohio, Tennessee, Texas, Washington and Wisconsin.

Watch Steven’s story to see how Sarah’s effort went beyond finding him permanent housing.