UnitedHealthcare is deeply concerned for the health, safety and wellbeing of members, who may be affected by Hurricane Florence. During significant weather events, patients are often unable to access health care due to road closures, flooding or office closures.
If you are a UnitedHealthcare member affected by Hurricane Florence and you’re unable to access care, please call 866-633-2446, 8 a.m.-8 p.m. (in your local time zone), Monday through Friday. We are available to help you find the care you need. Read more about member resources here.
If you’re unable to reach a provider, members can access a virtual doctor visit through AmWell or Doctor On Demand. UnitedHealthcare’s Virtual Visit options let members choose a virtual visit provider group – Doctor On Demand or AmWell – and then see and speak to a doctor using their mobile device or computer. During the virtual visit, members can obtain a diagnosis and, if appropriate, a prescription that can be sent to their pharmacy.
AmWell is offering free Virtual Visits for residents of SC and NC due to Hurricane Florence. Even if you have evacuated the area, you can access a Virtual Visit using your smartphone. Visits will be covered through 9/27. Users are required to register via AmWell. If you have questions, contact AmWell member support team at 1-855-818-DOCS (3627).
Doctor On Demand is offering virtual visits for residents of Virginia, North Carolina and South Carolina affected by Hurricane Florence, and is offering a promotion covering the cost of a doctor visit. You can download the Doctor On Demand app here. For help, contact Doctor On Demand’s member support team at (800) 997-6196. Use code FLORENCE2018 to receive a fully covered MD visit.
Terms and Conditions: Receive a fully covered medical visit through September 30, 2018, by entering code FLORENCE2018 into your account. Participants understand that this offer is not redeemable for cash. Doctor On Demand reserves the right to cancel, modify or terminate this offer at any time for any reason. This offer is void where prohibited or restricted by law. If you have any questions, please contact Doctor On Demand Member Support at (800) 997-6196 or firstname.lastname@example.org.