National Committee for Quality Assurance Recognizes UnitedHealthcare Community Plan of Tennessee with 2 Awards

The National Committee for Quality Assurance (NCQA) recently recognized UnitedHealthcare Community Plan of Tennessee with two awards, “Distinction in Multicultural Health Care” and “Distinction in Long-Term Services and Supports (LTSS).”

NCQA applies rigorous, nationally recognized evaluations that purchasers, regulators and consumers can use to assess which organizations have earned distinctions by meeting standards in serving those in need. The two awards recognize UnitedHealthcare’s commitment to complex, unique and underserved populations in Tennessee, which puts an emphasis on care for our most vulnerable members. 

“Receiving recognition from NCQA is an honor, as we consider its standards key to reducing health care disparities in Tennessee,” said Keith Payet, CEO, UnitedHealthcare Community Plan of Tennessee. “LTSS distinction underscores the tremendous value that managed care health plans can bring in coordinating high quality services and support, and UnitedHealthcare’s continued commitment to helping people live meaningful lives in the community.”

To earn the multicultural health care accreditation, the health plans focused on:

  • collecting race/ethnicity and language data
  • providing language assistance
  • cultural responsiveness
  • quality improvement of CLAS
  • reduction of health care disparities

The LTSS Distinction was awarded for:

  • person-centered care planning
  • effective care transitions
  • coordinating services between caregivers, individuals, LTSS providers and clinicians
  • providing a critical incident management system
  • quality and assistance for LTSS providers

Along with supporting provider partners, the UnitedHealthcare Community Plan of Tennessee has continued to make strides toward helping members and positively impacting communities across the state. In May, UnitedHealthcare dedicated more than $1 million to Empower Tennessee.

For more information about NCQA’s Distinction in Multicultural Health Care and Long-Term Services and Supports, visit